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At Wind and Shade Screens Inc., we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow these guidelines:

 

1. Returns: You may return most new, unopened items within 30 days of delivery for a full refund. We will cover the return shipping costs if the return is due to an error (such as receiving an incorrect or defective item). Returns must be in their original packaging, including all accessories, manuals, and documentation.

 

2. Exchanges: If you need to exchange an item for a different size or color, please contact us within 30 days of delivery. We will do our best to accommodate your request, subject to product availability.

 

3. Non-returnable Items: Custom or made-to-order items cannot be returned, refunded, canceled, or exchanged unless there is manufacturer damage or a defect.

 

4. Refunds: Once we receive and inspect your return, we will issue a refund to your original payment method. Please allow 3-5 business days for the refund to appear in your account.

 

5. How to Initiate a Return: To initiate a return, please contact our customer service team at customerservice@windandshadescreens.com. We will provide you with a return authorization number and instructions on how to return the item.

 

6. Shipping Costs: Shipping costs are non-refundable, except in cases where we have made an error with your order.

 

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue as quickly as possible.

 

8. Cancellation Policy: If you need to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.

 

9. Contact Us: If you have any questions about our return policy, please reach out to us at customerservice@windandshadescreens.com. Our customer service team is available Monday through Friday, from 8:00 am to 3:00 pm PST.

 

We reserve the right to change or modify our return policy at any time. Please refer to our website for the most up-to-date information.

 

Thank you for choosing Wind and Shade Screens Inc. We appreciate your business!

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